OSIRIS: Protocol – Support & FAQ
Stuck on a case or dealing with a technical issue? Find help and answers to frequently asked questions here.
A. In-App Purchases & Unlocks
I bought a case, but it isn’t unlocking. What can I do?
Tap “Restore Purchases” in the game settings. Make sure you’re signed in with the same Apple ID or Google account used for the purchase.
Can I transfer my purchased cases to a new phone?
Yes. Install the app on your new device (same operating system and account) and use “Restore Purchases.”
Will PROTOCOL 01 stay free?
Yes. PROTOCOL 01 is and will remain free to play — no ads and no hidden paywall. Additional cases may be unlocked via in-app purchase.
B. Gameplay & Getting Stuck
I’m stuck in a case and can’t progress. Any tips?
Carefully review all evidence in the case file. Zoom into documents and images, analyze chat histories, and use the commands in the terminal. Pay attention to details in notes and audio recordings. Alternatively, you can ask for a hint in the chat.
Are there hints that don’t spoil the story?
Yes. Use the hint feature in the chat with OSIRIS. Tips are staged — from a gentle nudge to a clearer direction — and avoid major spoilers whenever possible.
What happens if I make the wrong choice?
Your decisions can influence the course and ending of the story. Some paths lead to different reactions or endings — that’s part of the investigation. You can always restart a case later.
C. Technical & Data
Can I play offline?
Yes, cases can be played offline. An internet connection is only required to download updates and verify purchases.
How do I reset my progress?
You can restart a case at any time from the main menu via the case file menu.
The app crashes or runs very slowly. What can I do?
Fully close the app and reopen it. Make sure your device is on a current OS version and has enough free storage. If that doesn’t help, uninstall and reinstall the app — then tap “Restore Purchases” if you unlocked any cases.
Which languages is the game available in?
OSIRIS: Protocol is available in German and English. You can switch the language in the app settings.
Direct Support / Bug Report
Can’t find your issue in the FAQ? Write to me — I’ll help as quickly as possible.
support@osiris-protocol.comFor bug reports, please include:
- Device used (e.g. iPhone 15 Pro, Samsung Galaxy S23)
- OS version (e.g. iOS 18, Android 14)
- Case & exact point where the issue occurred
- Short description of the error (attach a screenshot if possible)